FAQs & user tips
Check out our FAQs and troubleshooting below. Still have questions? Contact us on firstname.lastname@example.org
What is Longevity App?
Longevity App is a mobile first platform (mobile and tablets) that helps you save extra money for your retirement.
Why should I use Longevity app?
Did you know that most Australians think they have 23 years’ worth of retirement savings when in fact they only have 10? That’s a whopper of a shortfall!! But we get that you have other things to think about and spend your money on now, which is why we developed Longevity App so that you can let the wonders of compound interest work hard on your nest egg and bridge that retirement gap without you feeling the pinch. Importantly, we’re an independent, Super fund agnostic start-up, led by a remarkable team that gets the problem (we’re stuffed in the Super department at the moment too just quietly).
We’re not a bank, we’re not a super fund. We’re Longevity App.
How much does the app cost?
Longevity App is absolutely free to download and we only charge a small monthly service fee of $1.99, or if you want to save more you can take out an annual subscription of only $19.95. Best of all you get a 30 day free trial so you can make sure it’s right for you first.
How does Longevity App work?
Longevity App helps you proactively boost your Superannuation but in such a kick-arse way that you barely even realise you’re doing it. We automatically top up your Super account based off your everyday spending and transactions, calculated as a percentage of your spend (default 1%). So if you spend $100 on groceries, an additional $1 (or 1%) would get tallied up to go into your Super at the end of the month.
What makes Longevity App different?
That one’s easy! There’s no other app around that automatically that tops up your Super calculated as a percentage of your everyday purchases – into whatever super account you choose.
We’re completely independent, and we’re not trying to push our financial products onto you or encourage you to spend more to get cash back or rewards from specific stores.
We just want you to live a good life, all your life 🙂
Can I make a one-off contribution through Longevity App?
Not at the moment. But we’re working on that feature and it will be ready soon.
And if there’s any other features you’d like us to build let us know at email@example.com so we can get that done while we’re at it.
I’m already using another app that uses round ups, can I still use Longevity App?
Yes, of course, though we top up as a percentage of spend rather than round up to the nearest dollar. The maths is easier that way! Using other similar apps will not affect how you use Longevity App at all. And we’re the only one that connects to your existing Super. Simply sign up and connect your accounts and watch your nest egg grow.
How secure is my money and personal information?
Longevity App has multi-layer, bank-level security. All information is encrypted using 256-bit AES encryption. Your personal information is entered through Secure Socket Layer (SSL), which creates an encrypted connection between your browser and our servers. This information is kept encrypted at all times. Your bank login credentials are stored securely using multi-layered hardware and software encryption. We only store the information needed to save you the trouble of updating, syncing or uploading financial information manually.
Our physical infrastructure is hosted and managed in a ISO 27001, SOC 1, SOC 2 & SCO 3 and PCI DSS certified data centre.
How does Longevity App know how much I’ve spent?
We have partnered with Yodlee – the same technology chosen by 600 leading banks, financial institutions and companies around the globe – to be able to see what your transactions are so that we can calculate the top ups. Yodlee is the industry leading data aggregation provider which allows us understand your bank account transactions so we know how much to top up your Super, as well as see what your current Super balance is. Yodlee has no known security breaches to date, which is rather impressive.
When do top ups get taken out of my account?
We tally your top ups daily and deduct it at the end of the month as long as you’ve accrued the minimum $ of top ups in that month (default $20). If you haven’t, we’ll deduct $20 from your savings (funding) account and put it into your super account when you reach the transfer amount. You can change this amount in your settings page.
If you prefer, you can send you top ups to your Super whenever you reach a dollar amount (e.g. every $20 or $50 worth of top ups that you have accrued).
My transactions aren’t showing up in the app when they were before?
Sounds like the connection between the bank may have stopped. In this case we need you to login in to your bank again via the add another bank function of the app. If after 24hrs transactions are still not showing up please get in touch at firstname.lastname@example.org and we will get onto it.
What if I’ve got no money in my funding account when you want to transfer the top ups?
We do whatever we can to make sure we’ve got you covered. Our default setting is to transfer your top ups at the beginning of each month so that you can plan ahead to have enough cash in your funding account that we direct debit from. We also send you an email prior to the direct debit to remind you to make sure you have the funds available.
Alternatively you can in the settings page of the app transfer your top ups into your super account from as low as $20 (e.g. every time you accrue $20 worth of top ups we will automatically add it to your super instead of waiting until the end of the month). We won’t transfer any money into your Super account until you have accrued at least $20 worth of top ups. So if you don’t accrue $20 worth of top ups that month, no money will go into your super account until the minimum $20 has been reached.
Also, you can also set a cap in the settings page of the app to limit how much you top up into your Super each month to help with your budgeting too. Another phew!
Whatever you do, it’s up to you to make sure you have enough funds in your funding account when the top ups are deducted to go into your Super account. Your financial institution may charge you fees if this occurs. Longevity App will not be liable for these fees and you should contact your financial institution if this occurs.
What is BPAY and how do I find my BPAY reference number for my Super account?
A Bill Payment (or BPAY for short) is a way to pay your bills and is used by Super funds to allow members to make a voluntary contribution. It is Australia’s most widely used bill payment service which enables bill payers to transfer funds electronically from their bank accounts to billers.
To top up your super we need your BPAY biller ID and reference number. If you grab your statement from your super fund (or look up your membership online) you’ll see your BPAY information on your statement. Failing that get a bit old school and pick up the phone and call your super fund. We’ve provided a list of super funds and their contact details here to help as well.
IMPORTANT: There are a few different types of reference numbers for different types of contributions that you can make into your super account. Make sure you enter the reference number for something called your voluntary/member/personal contribution (super funds like to call them different things it turns out).
How long will it take to transfer funds from my funding account to my Super account?
It will take a few business days for the top ups to show up in your Super account.
I’ve tried to add my bank and/or super accounts to Longevity App when signing up but can’t find them on the list?
We use a third-party provider track your spending and super account balances. There may be occasions where your financial institution isn’t supported. If you can’t find your financial institution or super fund get in touch at email@example.com with your request to add your financial institution and we’ll work extra hard to sort it out!
Can I change my funding and or spending account?
Yes, you can change your funding and spending accounts. If you wish to change accounts, you must first unlink your current funding or spending account, then add a new one.
What happens if one of my cards linked into the app is lost or stolen?
Your Longevity App account is not at risk if you lose one of your cards or it is stolen. However, you should still unlink the card in your Longevity App account. Once you receive the new card you can simply just reconnect that card.
What happens if I delete Longevity App from my device, or get a new phone?
Longevity App is in the cloud and your account is safe even if you delete the app or get a new phone or device. Automatic top-ups into your Super fund will still be processed even if the app is not currently installed.
I haven’t finished setting up the app, will I still be charged a fee?
Absolutely not! We consider your account to only be functional and attracting a subscription fee once it’s 100% set up. So don’t stress if you haven’t completed set up, you will not be charged.
Need help getting set up? Contact us for help on firstname.lastname@example.org
I have an SMSF, can I still use Longevity?
Not yet – but soon! As we use BPAY to transfer your top ups into your Super, it doesn’t work for SMSF’s but with a quick tweak and polish we’ll have a new version out there for you soon. Let us know if you want us to let you know when it launches at email@example.com.
What if I buy something really big and expensive, will a massive super contribution go into my super account?
Good Question! Don’t worry, we have a range of user settings so that you can control the top ups that get sent into your Super account. For instance, if you set your max monthly top up amount to $20, no matter how much of a blow out you may have had through your various spending accounts synced to the app, a maximum of $20 would go into your super. Phew!
How do I close my account?
Longevity no longer? We’d be super sad to see you go and would love to know why if you wish to close your account. If you have recently created an account with us, you have 30 days from sign up to close your account to exercise the cooling off period that was agreed to upon sign up. After than that you can choose not to renew your subscription after your subscription period ends (FYI the app is only functional and will attract subscription fees once it’s 100% set up so don’t stress if you haven’t completed set up, you will not be charged).
You can view your subscription renewal date as well as close your account all on the Your Subscription page of the app.
Still stuck? Contact us on firstname.lastname@example.org and we’ll help you out.
Also note, that uninstalling the app does not close your Longevity App account, or cancel any pending/scheduled transactions into your Super.